Discounts are available to IACCM Corporate Members, academics and public sector.
For further information, please email info@iaccm.com
Day 1: Tuesday, March 23rd |
| 14:00 |
Hot Issues, Burning Topics and Scorching Opportunities
Contracting is one of the three core competencies required by any successful 21st
century business, according to Professor Leslie Willcocks, Professor at the London
School of Economics. And he is not alone. Top economists and operations experts
have woken up to the critical role that contracts and contract management will play
in business success. Yet there is growing awareness that it is today a source of
operational weakness in many organizations. Join us for this high energy kick-off
session where we explore key issues and topics for the contracts and relationship
management community in 2010 – and describe the opportunities that these represent.
- The factors that are changing our role - Dalip Raheja, The Mpower Group
- Strategic contracting – what is it? - Kate Vitasek, University of Tennessee
- From law to economics – shifting measurements of success - Nancy Jessen, Huron Consulting Group
- Contract management and relationship management – where do they intersect?
- Preparing ourselves for leadership - Paul Mallory, IACCM
- Developing a professional community - Tom Crimi, Chevron
- How to get onto the Top 10 List of 'most admired companies for contract management' - Margaret Smith, Accenture
(This session will be a series of short presentations,
followed by group and roundtable discussion and feedback)
|
| 17:00 |
Innovation through contracting: Define it, govern for it, drive it, and make sure
you achieve it
Keynote Plenary Panel Session
Contracts, and the way they are negotiated and managed, set the framework for
business relationships. Today, the contracting process is frequently overwhelmed
by rules and restrictions that crush innovation and undermine collaboration.
Post-award management is frequently focused on blame. It does not have to be that
way: good contracting breeds trust.
- Changing behaviours on both sides. Building internal collaboration
- Tackling the tough issues – avoiding avoidance
- Structuring contracts that reflect the nature of the deal
- Organizing and managing delivery and change
Panelists:
Tim Cummins, CEO, IACCM Vince Taylor, Managing Director, Commercial & Contract Management, Accenture Dan Mahlebashian, Chief Contracting Officer, General Motors Lamar Chesney, EVP & CPO, Suntrust Banks
|
| 18:30 |
Poolside cocktail party / Reception |
Day 2: Wednesday, March 24th |
| 07:00 |
Registration and Coffee
|
| 08:10 |
What Did We Learn from the Recession?
Share ideas and experiences with your colleagues. What did we discover, what
will we do differently, what do we want to avoid in the future? The recession taught us a
lot about the strengths and the inadequacies of our contracts and our contracting practices.
Now is the time to discuss how we – as a community – can develop our professionalism and
readiness to cope with the next crisis – whatever it may be.
Session 1: What I learned about terms and conditions.
Moderator:
Tim McCarthy, Global Director, Contracts & Pricing, Rockwell Automation
Session 2: What I learned about the contracting and relationship management process.
Moderator:
Diane Homolak, Director for Americas Legal Quality and Operations, Hewlett-Packard
|
| 09:10 |
Speed Networking: Find Out Who's Who In The Captive & Outsourced World
Find Your Peers By Experience - Navigate your way through a sea of faces with a structured meet and greet for the
masses. There's nothing more beneficial than meeting someone in the same place as you, facing similar sets of challenges,
and wondering how in the world they are going to move to the next level.
|
| 9:40 |
Choose either session:
Under the C-Suite spotlight with René Carayol
Board-room revelations regarding shared service and sourcing model strategy
With the world recently finding itself in the teeth of arguably the biggest recession
since the Great Depression, the global financial crisis brought with it the inevitable increase
in top-down activity in the world of outsourcing and shared services.
Decisions relating to sourcing strategies have become more critical now than ever been before;
with businesses reviewing their opportunities to 'cost out' in the short term, whilst driving
efficiency savings in the long term, as they navigate their path to full market recovery.
As every company prepares to achieve 'more with less', these strategic conversations flood
boardrooms across the globe. It has become a business imperative.
So join us for what promises to be a compelling and far-reaching interview as René Carayol
gives us an unprecedented glimpse behind the boardroom curtain Interviewing live onstage a
multi-national C-suite corporate director who has taken a recent strategic decision on
outsourcing and shared services, this hard-hitting interview offers a rare insight into the
executive perspective on how shared services and outsourcing play a major role in their corporate
strategy and why.
Uncut, unscripted and straight to the point, René will drive to the heart of the matter and
ask the questions that haven't dared been asked before; uncovering answers to the dilemmas, and
adding perspective to the problems, that the audience want to hear:
- What are the key considerations surrounding risk analysis before the board will commit to
an outsourcing deal?
- How much does cultural fit and corporate buy-in for outsourcing still hold a
seat at the table during economic turbulence?
- Following an RFP, what factors really drive the provider selection process when
there is so much choice in the market today?
René Carayol MBE, Business guru & former board seat holder at Pepsi UK, IPC Media & The Inland Revenue (and best selling author of the leadership and culture bible, Corporate Voodoo and presenter of BBC’s Pay off your mortgage in 2 years) |
IACCM Member Alternative
In The Room For Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following
topics:
- Commercial leadership – what does it mean, what is needed for the future -
Gianmaria Riccardi, Cisco Systems
- Reputational risk – our role in protecting the reputation of the company -
Danial Bravard, Loomis
- Measurements I – measuring our functional performance -
Stephen Beeching, Cobham
- Measurements II – the right metrics for contract performance - Eloisa Regalado, NCR
|
|
| 10:40 |
Morning Networking Break in the Exhibit Hall
|
| 11:10 |
Negotiation Part I: Achieving excellence in win/win negotiation
(double-length session)
Complex relationships require a firm foundation and the quality of negotiation
is a major influence on outcomes. As top companies know, individual skills must
be matched by organizational competence.
- How top performers organize and manage negotiations
- Planning, teamwork and authority
- The negotiation agenda – focus on what matters
Katherine Kawamoto, Vice President, Research & Advisory Services, IACCM Brigitte Steinmann-Riddle, Director, Global Commercial Contracts, HP Enterprise Services Legal Division Craig Guarente, VP Contract Management, Oracle Corporation Gianmaria Riccardi, Commercial Business Director, Europe, Cisco |
| 12:10 |
Negotiation Part II
Panel Discussion
(double-length session continued)
Hear from the leaders: winners in the IACCM 'Companies Most Admired For
Negotiation' explain their success.
- Avoiding the pitfalls of value reduction: trading risks and value
- The role of third parties: hero or villain?
- When it’s time to walk away: Distancing winners from losers
Wilbert Long, CPO (Gulf of Mexico), BP Vince Taylor, Managing Director, Commercial & Contract Management, Accenture |
| 12:55 |
General Lunch
|
| 14:05 |
G8 Global Sourcing Think Tank: Eliminating the White Noise
(SSON Plenary)
8 Pioneering Sourcing Strategists Shape a Common Industry Agenda
All over the world SSON practitioner members are seeking clarity and guidance on their
next strategic move to develop their sourcing models further and driver greater results.
The challenge is not how to find advice on developing the right plan, but who to listen to
when there are so many differing voices about where the industry is heading and how this
impacts their strategy. In short, everyone appears to have their own agenda. To combat this,
the SSON have facilitated the creation of the G8: The Global Sourcing Think Tank, to help you
understand where and how your chosen thought leaders agree and disagree on the future of the
Shared Services and Outsourcing Community.
Appointment to regional G8 Panels around the world is based purely upon SSON regional votes.
Today, G8 U.S. Will Aim To:
- Build a clear vision of the common agenda they see for the industry’s future goals
- Challenge mainstream thinking and debate the options
- Strip away the growing complexity of complex sourcing maps and models
- Answer core questions about the strategic direction of the industry
- Explain in simple terms and lay terms the critical considerations to prioritize
Topics for Debate:
- Is there a clear view on whether SSCs perform on the average better or worse than Third Party?
- There's a lot of 'noise' in the marketplace surrounding the failure of outsourcing to deliver
'innovation' and 'transformation' – what is the reality? What is the cause of failure for true
innovation being achieved?
- What measures are normally put in place to determine the effectiveness of the partnership?
G8 Independent Chairman & Facilitator:
George F. Will, America's Foremost Political Columnist
G8 Members:
Cliff Justice, Sourcing and Shared Advisory Leader, KPMG David Poole, Head of America's Business Process Outsourcing, Capgemini John Lutz, General Manager, Managed Business Process Services, IBM Susan Hogan, Principal, Deloitte Consulting LLP Anoop Sagoo, Managing Director, F&A BPO, Accenture Jim Aselta, Shared Services & Outsourcing Practice Leader, Ernst & Young LLP Ken Hamel, SVP Global Presales and Solutions, SAP Marc Schwarz, SVP, Oracle On Demand
We actively encourage you to send your controversial questions to G8 U.S. today:
naomi.secor@iqpc.com.
PANELISTS WERE CHOSEN BY SURVEYING ALL US REGIONAL SSON MEMBERS.
They are here to address any market cynicism and answer your most challenging questions.
|
| 15:20 |
Afternoon Networking Break in the Exhibit Hall
|
| 16:00 |
Part I: Implementing first-class, post-award contract management and execution
Getting the deal signed is myopic and not to the point. Are you considered a value-added contributor to your
business and to that of your customers?
Our panelists have their own stories to tell about the journey transforming their contracting functions into
market-focused and valued members of the business team, including:
- How to determine the value contribution of your Contract Management organization?
- How to manage the transition from transactions to end-to-end process accountability?
- How to measure the value you contribute?
- How to distinguish between a robust business process and merely desk procedures?
- How to structure a Contracts organization for efficiency and effectiveness?
Suzanne Watson, Vice President, Consulting Services, IACCM Tim McCarthy, Global Director, Contracts & Pricing, Rockwell Automation Nancy Nelson, Global Contracts Director, CSC
|
| 16:50 |
Part II: Implementing First-Class, Post-Award Contract Management & Execution
Hear from winners of IACCM's 'Most Admired For Post-Award Contract Management'
as they describe the approaches that gained market recognition.
- Defining roles and responsibilities
- Managing communications
- What to do when things go wrong
Dan Mahlebashian, Chief Contracting Officer, General Motors Ken Riley, General Manager, Supply Chain Management, Chevron Global Upstream Oil & Gas Jean Kinney, Associate Director, Purchases, Procter & Gamble
|
| 18:25 |
Cocktail Reception in the Exhibit Hall
|
| 19:30 |
2010 IACCM/SSON Excellence Awards Dinner
sponsored by Upside Software
|
Day 3: Thursday, March 25th |
| 07:00 |
Registration and Coffee
|
| 08:05 |
Onstage Client & Provider Dialogue: General Motors' Finance & Accounting Outsourcing Journey with ACS
Join us for this keynote session in which both client and provider take you
through the years of their finance & accounting outsourcing relationship. Learn what
worked, what didn't, unexpected surprises and how the client and provider collaborated to
overcome obstacles presented by the economic downturn. No slides, just real talk based on
the real experiences of a partnership covering a broad range of finance & accounting
services.
Mark Brennan, ACS F&A COO Client Speaker from General Motors
|
| 09:05 |
Choose either session:
Shared Services Transformation – No Catalyst Required?
Does a business transformation to shared services require a compelling strategic event to serve
as a 'wake up call' or impetus to overcome resistance and inertia, or do successful organizations
drive incremental improvement and uncover the opportunity as part and parcel of ongoing
operations? No matter how transformation is inspired, alignment with business strategy and core
objectives of the firm or public entity is always essential.
Many have followed or preceded a series of acquisitions to build an engine to realize the
synergies of acquisitions, while some 'clean up the mess' after. Others have embarked on
globalization initiatives, or re-engineered their 'go to market' strategies to proactively create
more nimble and innovative businesses. Some firms have a culture of operational excellence, and
benchmark their operations, looking for business models that will help them succeed.
During this moderated panel discussion, you will have the opportunity to interact with
leaders who successfully drove business transformation to highly efficient and effective shared
services operations. These operational gains aligned with and supported their company goals for
growth in revenue and margin and lead to achievement of strategic advantage.
Moderator:
Tim Meehan, GVP, Oracle On Demand Customers: TBA. Visit website for updates
|
IACCM Member Alternative
In The Room For Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following
topics:
- Lawyers Behaving Badly – rules and processes that improve the management of risk -
Nancy Jessen, Huron Consulting Group
- Controlling The Cloud – technology innovation and what it means to us - Ashif Mawji, Upside
- Reputational risk – our role in protecting the reputation of the company - Suzanne Birch, IACCM Resources
- Major variations in perspective - the buyer/seller gap - Bob Henry, Infosys
|
|
| 10:15 |
Morning Networking Break in the Exhibit Hall
|
| 11:00 |
Strategic alignments with business and markets
Contracts are often viewed as a tool for managing risk. Yet some
companies have ensured that they assist in winning business and attracting the
right partners.
- Segmenting and managing relationships
- Terms & conditions as a source of distinctive value propositions
- Contracts and quality: driving organizational capability through strategic
insights
MC McNeill, Vice-President, IBM Global Services Craig Silliman, Senior Vice President & General Counsel, Verizon Business & Verizon Telecom |
| 11:50 |
Organisational design for contracting
Who owns contracts? Smart organisations are ensuring strategic
oversight that drives transactional excellence.
- Understanding the goals of contracting
- Defining roles and responsibilities
- Gaining power and status through high-performance
Stacie LeGrow, Corporate Counsel, Cisco |
| 12:35 |
General Lunch
|
| 13:35 |
Establishing metrics that drive added value
Metrics have no value if they do not drive the right actions. Top performers collect actionable data on both
transactions and portfolio performance.
- Knowing what to measure
- Data collection and communication
- Benchmarks and market intelligence
Jean Kinney, Associate Director, Purchases, Procter & Gamble Lamar Chesney, EVP & CPO, Suntrust Banks Craig Silliman, Senior Vice President & General Counsel, Verizon Business & Verizon Telecom |
| 14:25 |
Roundtable for Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the following topics:
- Manage Change, Don't Let it Control You - coping with volatile market and economic conditions through new forms of
contracting - Russ Edelman, Corridor Consulting
- Are disputes inevitable? - latest techniques in arbitration, mediation and mitigation - Ernest Gabbard, Allegheny Technologies
- The role of a contract manager - what is it and how is it changing - Wes Sowell, Avaya
- Social Networking and Communities of Interest - Informal network or strategic tool - Jim Bergman, IACCM
|
Roundtable for Collaborative Innovation
Delegates can join facilitated roundtable discussion groups on the
following topics:
- Skills & Knowledge – where and how we can acquire what we need, when we need it -
Tom Crimi, Chevron Texaco
- Measuring Contracts value contribution in a lean economy - Michele Curry, HP
- Tips and tricks to enable and control Sales - Bill Bosworth, Think! Inc
- Managing your automation project - share your tips for success - Natalie Calvet, KCI
|
|
| 15:20 |
Afternoon Networking Break in the Exhibit Hall
|
| 15:40 |
Summary of Key Findings
Tim Cummins, CEO, IACCM |
| 16:15 |
Close of Conference
|